[e2e] Skype and congestion collapse.

[Randy Bush]

> In other words, the IT department is under the illusion that they should 
> be "in control" and the second illusion that blocking connectivity is 
> always a net benefit to the company, because all communications is "bad".

the root of the IT problem is that they are given the goals of and
are measured by, minimizing overall costs.  this they achieve
through control, restriction of function, and homogenization.
they are not given the goal of maximizing the users' productivity.

randy